Before you order

Clear expectations for made-to-order woodwork.

Every piece is made in Brighton, New York. These are the details that matter when you are choosing a finish, sending measurements, or ordering a personalized item.

Production and shipping

Mineral-oil kitchen pieces ship within 10 business days. Pure tung-oil pieces need a longer cure and ship within 25 business days. Other made-to-order products show their handling time on the product page and eBay listing.

Tracking is provided through eBay after the carrier receives the package.

What arrives

The product page states whether you are buying one item, a pair, a set, a sample, or a flat-pack kit. Countertops, appliances, installation, surrounding cabinetry, and decorative hardware are not included unless the listing says they are.

Measurements

For cabinet fronts, inserts, panels, and drawer pieces, measure the opening or finished part exactly as requested. Production begins only after the measurements and included parts are confirmed.

Returns

Standard, unused items follow the return policy shown at eBay checkout. Personalized and made-to-measure pieces cannot be returned for a change of mind once production begins. Damaged, incorrect, or not-as-described orders remain covered by eBay Money Back Guarantee.

Natural wood variation

Species, dimensions, construction, and design follow the listing. Grain, figure, mineral streaks, and color vary naturally. Product images show the intended design and proportions, not the exact board that will be cut for your order.

Food-contact care

Hand wash, dry promptly, and never soak or place a wood item in the dishwasher. Refresh mineral-oil surfaces with food-grade board oil when dry. Let tung-oil surfaces cure fully and follow the included care card.

Still unsure?

Confirm the fit before the first cut.

Send the product name, measurements, and a clear photo of the space or existing part.

Ask a measurement question